Demo site display
Your site does not look like the demo site? No problem, I see this all the time, just provide me your site details and ftp and l can help you. Temporary login info if provided makes this task a breeze. Login info can be submitted via the ticket system, so only I see it.
I hate bugs but they are alround us and can get in the way. If you find one then provide me with some steps to replicate the bug and if I can replicate it, I will contact the developer and submit a report.
New feature requests
As long as the feature will add value to the product and is requested by others too, we will add them.
Limited customisation support is available only for developers. For regular members minor customization requests may be fulfilled depending upon the workload and staff discretion.
3rd party extensions issue
Lets face it, while we do test our templates with popular extensions at random but its not possible to cover all of them. So, our take on this is very clear : if it works in Joomla default templates but not in our templates, we will try our best to fix it, provided the 3rd party extension developer is using standard unmodified dependent libraries.
We recommend using the latest versions of products in your site but we also understand that its not possible everytime. If provided with full details, screenshots and temporary login details, we can have a look and try to help.
Adding module positions or layout changes
As long as it does not fall under customization expect good support. Please note, sometimes the template concept can be restrictive, for example : we cant help to add module position in JA Smashboard which is horizontal scrolling as it may break responsive layouts.